Diagnostic-X Service

“Seek first to understand” – S. Covey

(The 7 habits of highly successful people)

Q. How can the Diagnostic-X service help you be more successful?
A. We will uncover the true root causes of your problems so you can act decisively

Diagnostic-X Service Overview
You wouldn’t trust a surgeon to operate on your heart until they had carried out a thorough diagnosis of your condition before putting you under the knife. Similarly, you need a thorough diagnosis of your strategic project to help you understand the true root causes of your current project difficulties before carrying out “project surgery”. Based on these ‘root causes’, we develop a ‘RapidStrike’ rapid action plan for you to get back on track quickly and with confidence. We provide you with:
  • A rapid assessment high-level scan of your entire project portfolio (we call this a “Level 0 diagnostic”) to identify high impact projects at significant risk of failure
  • A more detailed assessment of individual projects (we call this a “Level 1 diagnostic”)

Purpose of Diagnostic-X service

To inform you of the key issues and their root causes that are putting the success of your strategic project at risk. The diagnostic results enable you to take informed decisions on what actions to take now to get your strategic project back on track for a successful outcome.
Results & key benefits:
  • Rapid diagnosis of your strategic project’s current situation and status by independent experts to accelerate putting you back in control with confidence
  • Increased probability of a successful outcome to your strategic project investment
  • Impartial feedback on the seriousness of key risks & issues, their impact and what needs to be done to resolve them
  • We help you free up your most precious resource which is being consumed with managing a difficult situation, your own time and attention. Our intervention will enable you to get back to managing critical personal relationships & ultimately for you to make a significant contribution in driving your business’ strategic agenda forward

Diagnostic-X Process – How does it work?

Step 1 – Information harvest – “seek first to understand”

Our initial step is to gather together the critical information, data and insights on the status of your strategic project. We do this through structured interviews with the key stakeholders and managers involved in the project, a commercial evaluation of your project’s ‘value proposition’ and benefits realisation plan, a structured review of the project management disciplines in place and the supporting documentation and governance processes, we review the risk management assessments & risk mitigation plans in place and then seek to understand the critical dependencies and how project interdependencies are being managed.

Step 2- Take control

We take the critical information gathered in Step 1 and map this information against our expert project diagnostic framework and risk tools. We can then give you:
  • A prediction of project success against key predictive parameters
  • Identification of key risks that will jeopardise the success of the strategic project
  • Identification of the root causes of issues most likely to lead to project failure
  • A high-level plan to correct key issues, incorporating rapid action plan steps to start to rebuild confidence in your strategic project’s success immediately
Our expert diagnostic concentrates on the key predictive factors for project success focusing on:
  • Your project’s value proposition
  • An independent confidence assessment on how likely it is that you will realise your intended benefits
  • An assessment of the key stakeholder buy-in critical to the success of the project across your organisation, your suppliers and partner businesses critical to ensuring project delivery
  • Our expert, independent perspective on how robust your project management & governance disciplines are and answering your concerns as to whether they are fit for purpose
And finally our perspective on the suitability of your risk management assessment and mitigation plans.
Our overriding objective is to give you this expert diagnosis quickly so that you can judge what the level of required intervention is commercially justified.

Step 3 – Address critical issues and identify root causes

In our experience there are a number of critical factors that consistently stand in the way of project success. We use the information gathered during our structured diagnostic (based on our proprietary methodology developed through our experience of working on strategic projects over 25 years in financial institutions) to determine the most appropriate steps to address the root causes of your current situation.

Step 4 – Action Plan

Finally, we use the diagnostic assessment as the basis to putting together a structured plan (incorporating rapid interventions to get you and your project back on track quickly). Our in-depth knowledge of business operations and complex IT systems allows us to work with you and your team to determine the most optimal path to get you back on track rapidly.