Customer Service

Entrepreneur – What does it take to start up and run a great business?

This expert interview is designed for you if you want to be a successful entrepreneur who wants to create a great and valuable business.  John Corr interviews Luke Johnson,  a leading UK entrepreneur, and author of the book ‘Start it Up. Why Running Your Own Business is Easier Than You Think.’ Luke’s background includes: – Chairman …

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Building Great Customer Experiences – Or beware consultants with no clothes!

It must be one my personal business nightmares, if you can imagine having just flown to New York to meet a new client and the airline has lost all your clothes! So what can one learn from such events about delivering great customer service experiences? The best laid plans of mice and men often go …

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