How do you deliver a corporate turnaround on a multi $ billion dollar service business?

How to deliver a significant corporate turnaround and how to create a £3 billion value business by focusing on creating value for your clients Andy Homer is a CEO who can share with you the secrets of delivering a successful corporate turnaround of a large-scale business. Andy is one of the pillars of the UK …

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How do you double shareholder value in difficult circumstances?

How do you double shareholder value of a service business in a year? With the ups and downs of the business cycle, every firm will eventually face the challenge of growing shareholder value when industry conditions are becoming increasingly hostile. Joe Ripp discusses how he addressed issues of increasing cost effectiveness, revenue growth and client …

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How increasing service productivity enables you to reduce operating costs dramatically

Expert webinar featuring business process and service productivity experts Steve Towers and John Corr John Corr and Steve Towers have delivered a number of major business transformations and corporate turnarounds in service businesses ranging from global organisations with multi-billion dollar revenues to mid-size businesses (with $50-500 million revenues). The success of these transformations have been …

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How BPM by eliminating complexity can help you reduce operating costs by 10-15% in 90 days

BPM – how can it help me reduce operating costs? BPM (Business Process Management) as a concept that has been around for over 20 years and was first popularised in an article in the Harvard Business Review by Michael Hammer in 1990. While Hammer stressed the importance of reengineering the business around its core business …

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How reducing ‘frustration churn’ could increase your business value by 15% or more

How to reduce operating costs and improve long-term profitability by eliminating the root causes of ‘frustration churn’ If you lost 1-2 pints of blood your doctor would be worried and so would you. And yet most businesses still lose around 15-20% of their customers each year. While many organisations put this down to competitor activity …

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What can you do to avoid your clients’ procurement projects taking out 13% operating margin from your most profitable contracts?

How to defend your most valuable contracts from aggressive procurement strategies that could eliminate your entire profits and cash flow There is an old story about the scorpion and the frog that were threatened by a flash flood drowning them both unless the frog could carry the scorpion to the other side of the river …

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Building Great Customer Experiences – Or beware consultants with no clothes!

It must be one my personal business nightmares, if you can imagine having just flown to New York to meet a new client and the airline has lost all your clothes! So what can one learn from such events about delivering great customer service experiences? The best laid plans of mice and men often go …

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