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What can you do to avoid your clients’ procurement projects taking out 13% operating margin from your most profitable contracts?

How to defend your most valuable contracts from aggressive procurement strategies that could eliminate your entire profits and cash flow There is an old story about the scorpion and the frog that were threatened by a flash flood drowning them both unless the frog could carry the scorpion to the other side of the river …

What can you do to avoid your clients’ procurement projects taking out 13% operating margin from your most profitable contracts? Read More »

Building Great Customer Experiences – Or beware consultants with no clothes!

It must be one my personal business nightmares, if you can imagine having just flown to New York to meet a new client and the airline has lost all your clothes! So what can one learn from such events about delivering great customer service experiences? The best laid plans of mice and men often go …

Building Great Customer Experiences – Or beware consultants with no clothes! Read More »

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