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We aim to use the most appropriate, effective tools and techniques for each individual project. Whilst every client engagement and project are unique, we have found that there are a few powerful techniques that have proved their value our clients over numerous assignments. If you need to use proven methods to make rapid improvements in or more aspects of your organisation’s performance then click on the relevant link below to get a head start towards great results.
Make and execute your strategic business decisions with greater pace and confidence
In the exciting times of the booming frontier, it was said that there were only two kinds of gunfighter “the Quick and the Dead”. Thankfully in business your life doesn’t literally depend on the pace and accuracy of your decision-making and execution – it only feels like a matter of life and death.
Making good decisions quickly and executing them rapidly with confidence remains the key trademark shared by high-performing organizations. We can all share this ideal objective and yet many times in the real world we can find that the way forward on key business initiatives is unclear, resulting in unnecessary stress and frustration in our attempts to get important things done. So what can we do to help improve our performance?
The RACI technique can help you make and then execute strategic business decisions with greater pace and confidence.
Why do so many strategic projects fail? And what can you do about it
The ugly truth is that up to 80% of strategic projects either fail completely or significantly under-deliver against the promiuses made when they began. So what lies behind this ‘Ugly Truth’ and what can you do about it?
John Corr answers your top five questions on the critical success factors that will determine whether or not your strategic project will be implemented successfully. The questions we answer are:
- What’s the ONE biggest mistake organisations make in strategic project management? (And how can you avoid it?)
- What’s the ONE thing you should do first when it comes to strategic project management?
- What have you done differently that has resulted in success?
- Can you give us five quick tips for a more effective strategic project management?
- What’s the easiest thing I can do right now to see results in my strategic project?
John has more than 25 years’ experience helping financial institutions deliver high-value strategic projects productively, including AXA, Capital One, Citicorp and Nationwide Building Society.
Strategic projects are inherently difficult and come with tremendous nexecution risks. However, when implemented successfully, strategic projects can help you make a substantial improvement to your profitability and the value delivered to your most precious customers.
Continuous Improvement Cycles
PDCA (Plan, Do, Check, Act) and DMAIC (Define, Measure, Analyse, Design, Verify)
In the 1950s, W. Edwards Deming introduced the Plan, Do, Check, Act (PDCA) cycle for continuous improvement. The Six Sigma® methodology uses the Define, Measure, Analyse, Design, Verify (DMAIC) continuous cycle.
Both of these cycles are a process – indeed, a culture – for institutionalising continuous improvement in an organisation.
Cause and Effect Analysis using the Ishikawa Fishbone & 5 Whys
These techniques aim to get at the root causes of a problem and not just the symptoms. Kaoru Ishikawa, a Japanese Quality pioneer, introduced a very visual ‘Fishbone’ diagram that helps a whole team focus on this and get rapidly to consensus.
The problem is put at the ‘head’ of the backbone of a fish and categories of likely causes are added as the ‘bones’. Each cause discovered is added as a sub-bone to the appropriate category and is subjected, in turn, to further analysis (sprouting its own ‘bones’), until the root causes are discovered. The ‘Five Whys’ approach can be used, where the problem is analysed to five levels, give or take a level, until it is clear that the root causes have been found.
How confident are you that you are managing your key risks effectively?
This simple but powerful risk management technique helps you increase your ability to deliver projects and programmes more successfully.
The aim is to ensure that you are able to understand, manage and communicate the key risks standing in the way of your success. Sponsors can quickly comprehend key issues and challenges and what needs to be done. It’s a simple and transparent method for building confidence in your ability to deliver.
Best service operations productivity tools and software
We recommend the following toolsets and 3rd party firms to help you achieve high performance:
- BPM modelling and software: Bizagi
- Service Operations Analytics and Performance Analysis: Reveal
- Process Optimisation and Simplification – BpGroup.org
- Service Operations Management Disciplines: AOMI – Active Operations Management International
- Standard Operations Procedures and Process Definition – Holocentric
So where do you start?
If you would like to hear how you could deliver powerful solutions to your pressing issues with a great deal less time and effort than you might currently expect, why not ring John Corr on 020 7748 2225 for an initial discussion of your situation and specific challenges.