How can Technology Innovation rescue a father in distress?

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This weekend my daughter Florence had to get to her audition for the National Youth Orchestra. It’s her absolute highlight of her year participating in the NYO orchestra training and big events like performing in the summer Proms season in the Royal Albert Hall. Competition is intense so you need to be relaxed to perform at your very best.

London roads in gridlock preparing for the Olympics

Public transport isn’t running properly over the weekends as the underground network is being upgraded for next year’s Olympics, so we’d left an extra hour to travel the 15 minute car journey across London to Hampstead. Unfortunately the whole of London also appears to be in their cars too on Sundays faced with the same problem and the roads just can’t cope so central London is in gridlock. So an hour had passed and we were jammed in traffic when a fantastic piece of Technology came to the rescue.

Google Maps to the rescue

I was using Google maps on my mobile phone to get to the venue and then suddenly realised to switch on the real time traffic overlay. It tells you the speed of the traffic on all the main roads, so I was able to work out a tortuous route through back streets and alternative main roads to get past all the logjams (showing up with a deep red warning on the Google maps traffic overlay) in the road network.

Technology Innovation in the public sector

On my research today, I discovered that the Highways Agency has made available the road traffic data on England’s roads to Google. It’s a fantastic example of Technology Innovation being applied in the public sector. So three cheers to the Highways Agency and their boffins who made this all possible.

A happy ending?

And yes we did make it to the audition with 10 minutes to spare, we await the results later this week so fingers crossed.
What’s your best traffic jam anecdote? Let me know.

Will the ewallet transform financial services?

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eWallet: an African story

The ewallet is banking through a phone. So who would have thought that the Kenya Posts and Telecommunications Corporation would be at the cutting edge of such technology.

In its incarnation as Safari.com (a Vodafone affiliate) the company serves millions of customers. They use a pin and password to access their banking, which lets them receive money, make transfers and get physical cash from agent outlets and ATMs within the network.

eWallet

eWallet

Transactions are all passed through the phone (not a cash card). The ewallet can make money transfers with a few text messages. To withdraw cash from an agent (usually a shop) the customer inputs an agent number, amount to withdraw, and PIN. A screen confirms the transaction then both the customer and the agent get an SMS recording it. The agent hands over the cash.

No plastic, no ATM

WIll the ewallet spell more trendy wine bars?

Essentially the phone is a cash card and cash machine in one. Banking this way grew up in Kenya because there was no money (and a high risk factor) for banks to set up branches.

Now the service in this third world country is cutting edge and has been expanded to Tanzinia, Afghanistan and South Africa.

Which begs the question of what a reasonable ewallet system would do to the developed world’s banks. As we know, half of them are already trendy wine bars.

A wave and you’re away

Western banks have good internet and telephone banking for customers to manage their existing bank accounts, but the e wallet isn’t yet prevalent. What people are getting excited about is Near Field Communication (NFC) through mobile phones, which will let us simply wave our wallet in a shop to pay for goods.

ewallet phone

Apple will introduce ewallet soon

NFC payments are linked to credit cards. Google Wallet, for example, is working with Visa, American Express, Mastercard and Discover.

Will the big banks will keep up with the technology and ally themselves with the next wave of payment systems? Possibly. Media and retail businesses dismissed the game-changing potential of eCommerce ten years ago and have now gone bust or are on their last legs (for example Circuit City in retail, or newspapers and magazines around the world): the same could happen to banks in the next ten years.

Still, it’s all good news for potential wine bar owners.

 

Technology Innovation – how can you use it to create competitive advantage?

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This expert interview is designed for CIOs and those leaders and managers responsible for Technology Innovation to create competitive advantage for your organisation.

iPadIn this interview with one of the world’s leading Technology experts, Bill McGrath (Global CIO for AOL Inc), by John Corr you’ll learn:

  • What’s the biggest mistake  CIOs make in regard to Technology Innovation and how can we avoid it?
  • What’s the one thing we should do first when it comes to Technology Innovation?
  • What can you do differently to improve the impact of Technology Innovation?
  • 5 quick tips on what you can do to significantly increase the impact of your Technology Innovation
  • What’s the easiest thing you can do right now to accelerate Technology Innovation in your business?

CLICK HERE to download the interview (in MP3 format). I can guarantee that your investment of 15 minutes of your time will enable you to learn and apply invaluable lessons to ensure the success of your own Technology Innovation programmes. You can also download a transcript (in PDF format) CLICKING HERE. 

Technology Innovation

Technology Innovation

Why is Technology Innovation so powerful when applied successfully?

Professor Clay Christensen described the phenomenon of ‘disruptive innovation’ (see him describe his concept in brief here in video) whereby a new innovative technology disrupts an established industry and most of the existing market leaders go bust.

Why does Technology Innovation matter?

To begin with a technology innovation, such as Google, is not seen as a market threat. However eventually the business models of existing players Yellow Pages, newspapers, magazines and other media businesses are faced with extinction. Technology Innovation is particularly powerful where the new technology is combined with a new business model concept. While Google was a somewhat better search engine than leading competitors such as AltVista, when it was combined with the new business model of ‘paid search’ it became an unstoppable force.

Can you learn from other leading global experts?

If you’ve enjoyed this interview with Bill McGrath on Technology Innovation, then CLICK HERE to learn more from some of the other interviews with some of the worlds leading CEOs, entrepreneurs and thought leaders on improving business performance and helping your customers be successful. You may also enjoy additional articles related to successful technology innovation on the eWallet and the revolution in mobile banking services and on exploiting social media for business benefit and additional interviews with global thought leaders on delivering innovation.

Would you benefit from expert advice on your specific situation?

John Corr

John Corr is the Managing Director of Close Quarter, a firm specialising in helping ambitious leaders transform the value of their businesses through Technology Innovation. John is the current global President of BPGroup.org, a leading global community of professionals interested in sharing best practice in performance improvement, turnarounds and process management.

 

If you fell you need to discuss your specific situation, issues and challenges in depth and benefit from expert confidential advice then you should consider calling John on +44 (0) 20 7748 2225.

 

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