How increasing service productivity enables you to reduce operating costs dramatically

Steve Towers

Steve Towers

Expert webinar featuring business process and service productivity experts Steve Towers and John Corr


John Corr and Steve Towers have delivered a number of major business transformations and corporate turnarounds in service businesses ranging from global organisations with multi-billion dollar revenues to mid-size businesses (with $50-500 million revenues). The success of these transformations have been built on delivering significant cost reductions whilst increasing customer service experience quality underpinned by step change improvements in service productivity.

Key topics covered in this webinar

  • Why is it so difficult to improve service productivity within your processes?
  • Where do you go next when you’ve exhausted the initial opportunities addressed by Six Sigma/ Lean Six Sigma approaches?
  • What techniques are most effective at increasing service productivity?
  • Why do service operations costs increase naturally over time? And what to do about it
  • How do you manage ‘change fatigue’ after so many change initiatives have overwhelmed everyone in your organisation?
  • Does your dependence on complex IT systems within your processes rule out any meaningful improvements in service productivity within 6-12 months?
  • Does the urgency of responding to the pressures from the ‘credit crunch’ rule out anything other than crude ‘slash and burn’ tactics?

What you will learn

  • New approaches to eliminate complexity and costs from processes to increase service productivity on a sustainable basis
  • How to unlock significant value hidden within your existing processes
  • How to encourage ‘buy-in’ from the board room to the lunch room into improving service productivity
  • How improving service productivity enables you to both enhance the customer experience while still reducing operating costs

Download mp3 recording at: http://www.closequarter.co.uk/Webinars/Reducing operating costs by improving service process productivity.mp3

What you will learn:

  • New approaches to eliminate complexity and costs from service processes on a sustainable basis
  • How to unlock significant value hidden within your existing processes
  • How to encourage ‘buy-in’ from the board room to the lunch room into improving process productivity
  • How you can enhance the customer experience while still reducing operating costs

Download the presentation to accompany this webinar at:

http://www.closequarter.co.uk/downloads/Reducing operating costs.pdf

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