We give you confidence that your ‘mission critical’ initiatives will be delivered
We are here to make sure the results you need from your ‘mission critical’ initiatives are delivered when you need them.
We’ve helped clients like you:
- Construct and execute a strategic programme to turnaround losses of $600 million per year to profitability
- Win back contracts (with TCV of $250 million) about to be signed with a major competitor
- Assist strategic sales forces (managing $50+ million TCV contracts) win over $12 billion TCV of business
- Turnaround a loss making £30 million turnover business (set for closure before taking a ‘last look for the Group CFO) to deliver £9.2 million EBITDA profits within a year
- Executed programme management of the replacement of core technology platform for a European financial institution with 10+ million customers
- Improve ‘net promoter scores’ (NPS) in pan-European service organisations by over 30 points
- Deliver a new ‘Mobile first’ Digital sales platform for one of Europe’s largest mobile operators
- Design & build & deploy core platforms in banking, insurance, payments and workflow
- Build REAL digital innovations in Cloud, Mobile, Blockchain, Robotics & AI
We’ve set out a portfolio of success stories & case studies will give you a good sense of the kind of problems we work with, how we approach them and the kind of results we can get for you.
Making a success of Post-Merger Cost Reduction & Rationalisation
How we helped increase profitability by over £100 million following the merger & integration of multiple dispersed business operations.
Delivering the promised benefits of Shared Service Optimisation
How we helped reduce IT operating costs by 25% following deployment of a shared services business model.
How you can maximise your RoI from Project Portfolio Optimisation?
How our project optimisation framework helped reduce the overall cost of new project developments by 25% whilst accelerating the delivery of strategic IT projects.
Saving Labour Costs AND Increasing Efficiency of Offshored Service Centres
Many firms turn to offshore back office and call centres to reduce their operating costs (effectively through applying labour rate arbitrage) however firms frequently overlook the opportunity for further gains through increasing the efficiency of the offshored operations. How we helped to improve significantly the efficiency of Offshored back office operations.
Increasing Customer Satisfaction in Offshore Call Centre Operations
How we helped eliminate the customer service experience deficit following moving customer facing call centre operations offshore whilst retaining the substantial labour cost savings from “offshoring”.
Managing Risk for accelerated delivery of complex IT initiatives
How more effective risk management accelerated the delivery of complex IT capabilities & infrastructure to help deliver more effective customer service with lower costs.
Replacing IT Core Processing Infrastructure & Systems without jeopardising customer service
How a major bank replaced & upgraded major core systems to support major business strategic initiatives without disrupting existing service delivery and customer satisfaction thanks to enhanced programme, risk & service management disciplines.